Intraday Control Loop

The control loop is the core operating rhythm for intraday scheduling.

Loop cadence

• Run every 15 to 30 minutes in pressure windows.
• Run every 60 minutes in stable windows.

Before you start the loop

• Define one coverage floor per critical role.
• Agree one queue-age threshold and one trend trigger.
• Name a decision owner for each window.
• Set a single channel for ownership updates.

Step 1: Detect

• Check queue pressure by role
• Check absences and late starts
• Check break overlap and handoff readiness

Step 2: Decide

• Pick one highest-risk service stream
• Reassign one role first
• Set a 30-minute review checkpoint

Step 3: Lock

• Publish role ownership changes in one place
• Confirm acknowledgements from impacted staff
• Track whether queue pressure is falling

30-minute execution pattern

Minute 0-5:

• Detect top risk and confirm impact by role/hour.

Minute 5-15:

• Decide one move (reassign, defer, or stagger break).

Minute 15-25:

• Lock ownership and notify impacted teams.

Minute 25-30:

• Re-check queue-age direction and decide keep/adjust/escalate.

Escalation triggers

• Coverage floor missed for two consecutive checks
• Queue-age trend rising after one correction cycle
• Ownership unclear across more than one critical stream
• Break/handover windows still unchanged after risk signal

Playbooks

• Same-Day Absence Response Playbook
• Queue Rebalance Playbook
• Coverage Handover Playbook

Workflow deep dives

• Same-Day Absence Response Workflow
• Real-Time Queue Rebalance Workflow
• Coverage Handover Workflow

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